Best Western Inn & Suites New Braunfels, New Braunfels

I had a mixed experience at this hotel. While the ADA room I stayed in was impressive, the rooms had a strange smell and outdated look compared to the website pictures. The service, although friendly, had some issues with timing. The location was convenient near major attractions, but the dining options felt limited. The facility was reachable but lacked a bit in upkeep.

My stay at the hotel was a mixed experience. The rooms were clean, spacious, and well-suited for ADA requirements, offering a perfect shower safety-wise. However, I encountered issues with a heater that wasn't working, a strong smell, and a broken toilet. The service was a mix of constant early interruptions from housekeeping but also helpful and cheerful interactions. The location was good for accessing nearby restaurants and activities in Gruene, though there were noise disturbances from the wood planks. The dining experience was below expectations, lacking variety in breakfast options.

My stay at the hotel had its ups and downs. The location was convenient, close to various eateries and attractions, but the room fell short of expectations with issues like a non-functional heater, a strange smell, and a broken toilet. The service had its hiccups too, with an employee mistakenly trying to enter our room. Despite these setbacks, the proximity to key areas and dining options added some value to the experience.